FAQ
Clear answers to the questions our clients ask most.
Ficfocus serves a broad range of clients including international corporations entering Indonesia, startups scaling operations, and established enterprises. Our services are designed to support any organization that requires reliable Payroll, HR, Tax, or Legal compliance support in Indonesia
Absolutely. We recognize that no two businesses are alike. Our team works closely with each client to understand their operational structure, workforce composition, and compliance requirements, then delivers a customized service scope that aligns with their goals.
Confidentiality is fundamental to our practice. All client data and business information is handled under strict non-disclosure protocols. Our team is bound by professional confidentiality obligations, and we implement rigorous internal controls to prevent unauthorized access or disclosure.
We employ industry-standard data security practices including encrypted storage, role-based access controls, and secure data transfer protocols. Client payroll, HR, and tax data is stored in protected environments and accessed only by authorized personnel on a need-to-know basis.
Yes. Supporting foreign-invested companies and international clients entering the Indonesian market is a core part of our offering. We provide guidance on local regulatory requirements, workforce setup, tax registration, and legal entity establishment — making market entry smoother and faster.
Our team actively monitors regulatory updates from Indonesian authorities including the Directorate General of Taxes (DGT), Ministry of Manpower, and BPJS. We attend professional development sessions, maintain active memberships in professional associations, and regularly update our clients on material changes affecting their obligations.
We support monthly, bi-weekly, and weekly payroll cycles depending on client requirements. Our payroll services accommodate a variety of employee types including permanent staff, contract employees, and expatriates, with calculations aligned to applicable Indonesian employment and tax regulations.
Yes. BPJS Ketenagakerjaan (employment social security) and BPJS Kesehatan (health insurance) administration is included within our Payroll Solutions. We handle registration of new employees, monthly contribution calculations, and submission of required reports to the relevant authorities.
Onboarding timelines vary based on organizational complexity and the scope of services engaged. For straightforward payroll and HR mandates, we can typically begin service delivery within one to two weeks. For more complex engagements involving tax and legal components, we align timelines during our initial consultation.
Yes. Our team is fully capable of working in English, which is particularly valuable for our international clients. All reports, correspondence, and advisory outputs can be prepared in English, and our team is comfortable engaging directly with foreign management teams and headquarters.
Our client portfolio spans a wide range of industries including technology, financial services, manufacturing, professional services, retail, hospitality, and healthcare. Our compliance and HR expertise is sector-agnostic, enabling us to serve diverse business environments effectively.
Getting started is straightforward. Simply reach out via our contact form, email, or WhatsApp. We will schedule an initial consultation to understand your business needs, outline a recommended service scope, and provide a clear proposal. From there, we guide you through a structured onboarding process.